Every customer review.
One quiet inbox.
PulseCX pulls reviews from Google, Facebook, Yelp, and more into a single, fast workspace — so your team can read, reply, and improve without tab-switching.
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Google2m agoAmazing service and super helpful team!
Very responsive and resolved my issue.
Great experience from start to finish!
"Amazing service and super helpful team!"
Trusted by healthcare networks, hotels, restaurants & local services across India
Built for the people who actually read the reviews.
A focused inbox, multi-location switching, AI-powered replies, and a workflow that respects your team's attention.
Unified inbox
All customer reviews across every platform and location, ordered by recency and rating. Filter by stars, status, or platform in one click.
Multi-location
Group clinics, hotels, restaurants under one workspace. Switch locations instantly, manage team access per location.
Tenant isolation
Row-level security keeps each client's data strictly separated. Enterprise-grade privacy by default.
Reply tracking & analytics
See what still needs a reply, who replied when, and how ratings are trending. Identify recurring themes before they become crises.
Let AI handle the routine, you focus on the critical.
PulseCX's rule engine and AI layer automate positive review replies, flag negatives, and trigger CAPA workflows — without replacing human judgement.
Auto-Reply for 4★ & 5★
Configure response templates. AI personalises and publishes replies automatically for positive reviews — zero manual effort.
Sentiment Analysis
Every review is scored for sentiment, urgency, and recurring themes. Surface critical issues before they escalate.
Negative Review Alerts
1★ and 2★ reviews trigger instant WhatsApp/Telegram/Email alerts to the right team member within seconds.
Smart Rule Engine
Define conditions: star rating, keyword, platform, location → action: auto-reply, flag, CAPA, alert. Fully configurable.
Reviews in any language. Replies in their language.
PulseCX auto-detects the review language and generates contextually accurate replies in the same language. 50+ languages supported.
- Auto-detect review language
- AI generates reply in matched language
- Manual language override per reply
- Kannada, Hindi, Arabic, Tamil, Telugu & 46 more
Turn negative reviews into quality improvements.
Industry-standard Corrective & Preventive Action workflows built into your review platform. From auto-escalation to resolution tracking — complete with WhatsApp notifications, evidence uploads, and management analytics.
Low-rated reviews auto-create escalation tickets with WhatsApp alerts to the admin.
What makes PulseCX CAPA different
- WhatsApp alerts to admin on ≤3★ reviews — instant escalation
- Department-based assignment with real-time notifications
- Full RCA → Corrective Action → Preventive Action workflow
- Evidence uploads with image previews (Cloudflare R2 / Supabase)
- 8+ analytics charts: trends, departments, priorities, SLA
- Cross-industry: Healthcare (NABH), Hotels, Restaurants, General
No credit card required · Works for Healthcare, Hotels, Restaurants & more
From scattered tabs to one rhythm.
Three steps, end-to-end. Most teams are fully operational by end of their first session.
Connect platforms
Link Google, Facebook, Yelp, and more in one click. We sync and map locations automatically. No developer needed.
Configure your workspace
Set up auto-reply rules, alert channels, and team access. CAPA workflows configure in minutes.
Read, reply, improve
Triage by stars and status. AI drafts replies. Track recurring themes. Convert issues into CAPA actions.
See your reputation grow, week over week.
Live dashboards tracking average rating, response rate, review velocity, and platform breakdown — per location or across all sites.
All review platforms, one cockpit.
Stop browser tab sprawl. Connect your channels and reply to Google, Facebook, Yelp, and more from a single command center.
Google Business Profile
Direct official API sync. Triage location reviews and publish drafts with row-level workspace isolation.
Facebook Business Pages
Sync organic page reviews, user recommendations, and page ratings. Respond directly from your inbox.
Yelp for Business
Monitor and reply to local Yelp listings. Triage Yelp reviews in parallel with your Google channels.
Practo (Healthcare)
Direct patient feedback mapping. Consolidate clinic reviews, doctor ratings, and appointments.
JustDial & Local Search
Sync ratings and inquiries from local Indian directories. Automate responses to verified business queries.
MakeMyTrip & Zomato
Consolidate travel ratings and dining reviews. Respond to guest recommendations and delivery feedback.
MouthShut India
Aggregate reviews from India's largest consumer review portal. Monitor brand perception and track customer sentiment.
Trustpilot Pages
Aggregate corporate page reviews. Track service ratings and sync tickets with your support desk.
App Store & Play Store
Consolidate mobile application feedback. Push developer replies directly to Google Play & App Store.
Custom Webhooks & API
Integrate custom NPS channels, support emails, or private surveys. Funnel reviews to the same unified queue.
Tailored for the industries that run India.
Whether you manage a hospital network, a chain of hotels, national restaurant outlets, or distributed retail stores.
Healthcare & Hospitals
NABH Compliance & Patient TrustAutomate patient review collection and verify compliance workflows. Respond instantly to patient feedback across all departments with private CAPA quality control, ensuring standard medical board regulations and NABH-compliant documentation are met.
- NABH-aligned CAPA workflows
- Practo & Google Review sync
- Patient communication privacy
- Multi-department access routing
Hotels & Hospitality
Guest Experience & Real-time AlertsDirect alerts on WhatsApp let your duty managers resolve guest complaints before check-out. Monitor TripAdvisor, MakeMyTrip, and Google Reviews in one unified desk to maintain a stellar 4.5+ star rating.
- TripAdvisor & MakeMyTrip tracking
- Instant WhatsApp alert routing
- Duty manager role assignment
- Check-out review boosters
Restaurants & Dining
Automated Feedback & Review VolumeIndian diners decide where to eat based on review freshness. Pull reviews from Zomato, Swiggy, and Google. Deploy AI auto-replies in local languages (Hindi, Kannada, Tamil) to show active customer engagement.
- Zomato & Google Reviews inbox
- AI response in 50+ languages
- Freshness rating booster alerts
- Delivery vs Dine-in feedback tags
Retail & Local Services
Multi-Location Store PerformanceManage 10 to 1000+ retail outlets across India. Sync Google Business Profiles and JustDial pages under one dashboard. Track store-wise performance, ranking, and response rates to optimize local SEO.
- Google Business Profile sync
- JustDial listing tracking
- Outlet-wise leaderboards
- Bulk reply template engine
Why businesses choose PulseCX.
See how PulseCX stacks up against global alternatives like Birdeye and Podium for Indian local businesses.
| Capability | PulseCX | Birdeye | Podium |
|---|---|---|---|
| Indian Directory IntegrationsDirect official syncing with Zomato, JustDial, MakeMyTrip, and Practo. | ✓ Full Native Support (API & Scraping) | ✗ No Indian Directories (US-focused) | ✗ No Indian Directories (US-focused) |
| Multilingual AI Auto-ReplyAuto-reply to reviews in 50+ languages, including Hindi, Kannada, Tamil, Telugu, and Bengali. | ✓ Yes (AI trained on Indian languages) | ✗ English-centric (Basic translation only) | ✗ Limited to English templates |
| Corrective Action (CAPA)Turn negative reviews into root-cause quality checklists for internal teams. | ✓ Full CAPA Workflow & Action tracking | ✗ Basic Ticketing (No compliance audits) | ✗ Standard Customer Messaging only |
| Indian Alert ChannelsReal-time alerts routed directly via native WhatsApp Business API and Telegram channels. | ✓ Yes (WhatsApp, Telegram, and Email) | ✗ SMS-centric (Expensive local SMS in India) | ✗ SMS-centric (Expensive local SMS in India) |
| Local Billing & InvoicingPay in INR via Razorpay (UPI, Netbanking) with 18% GST-compliant tax invoices. | ✓ Yes (GSTIN included in all tax invoices) | ✗ No (USD payments, no Indian GSTIN compliance) | ✗ No (USD payments, no Indian GSTIN compliance) |
| Pricing TransparencySimple, flat subscription options with no long-term locked contracts. | ✓ Transparent Flat pricing (No lock-in contracts) | ✗ Hidden custom quotes (12-month lock-in) | ✗ Hidden pricing tiers (12-month lock-in) |
ReputationRadar: Web-wide brand surveillance.
Standard review managers only listen to accounts you explicitly connect. **ReputationRadar listens to the entire public web.**
Whether a patient posts a malpractice concern in a regional forum in **Delhi NCR**, a guest reviews a resort experience on **Mumbai boards**, or a user discusses a service issue in a **Bangalore local directory**, ReputationRadar flags it in real-time to protect your business.
Real-Time Web Intelligence
ReputationRadar monitors public search indexes, news articles, and blogs dynamically, scouring key national platforms and regional listings.
Niche Forums & Communities
Instantly index brand mentions on Reddit, Quora, consumer court complaint sites (like ConsumerComplaints.in), and local boards.
Foresee & Negate Threats
Our Gemini-powered sentiment processor analyzes context on the fly, flagging malicious reviews, legal risks, or viral negative remarks.
Crisis Alerting & CAPA Escalation
Don't react late. Negative signals trigger instant alarms on WhatsApp and Telegram, automatically creating internal CAPA tickets.
Simple pricing. No surprises.
One-time license fee + subscription. All prices exclusive of GST (18%). Full GST invoices generated automatically.
- Google Reviews only
- Basic Inbox (read-only AI drafts)
- Up to 1 location
- 1 user (single user)
- Basic analytics dashboard
- Google + Facebook + Yelp reviews
- AI Auto-Reply (4★ & 5★ rules)
- Multilingual support (50+ languages)
- ReputationRadar Scanning
- Google + Facebook + Yelp reviews
- AI Auto-Reply (4★ & 5★ rules)
- Multilingual support (50+ languages)
- CAPA Management workflow
- WhatsApp + Telegram + Email alerts
- Up to 1 location (additional charged)
- 3 team members per location
- Priority support
- ReputationRadar Scanning
- EVERYTHING in Growth Plan
- ReputationRadar Web Surveillance
- Reddit & Quora Thread Monitoring
- Consumer Court & Forum Vigilance
- Real-time Sentiment Threat Monitoring
- WhatsApp & Telegram Crisis Routing
- 24/7 Priority Support Desk
- Advanced Competitor Scanners
- Unlimited locations & channels
- Custom HIMS / HIS integrations
- Dedicated deployment engineer
- Custom survey & NPS mapping
- 99.9% SLA & custom terms
- White-labeled client dashboards
"Managing reviews across 12 diagnostic clinics was chaotic. With PulseCX, our managers read & reply to patient feedback within 2 hours, boosting our Google ratings from 3.8 to 4.6."
Everything you need to know.
Triage reviews in one flow.
Try the interactive workspace below. Click a review, edit the AI draft, and publish.
Have questions?
We'd love to assist you.
Whether you have questions about our multi-location setup, custom WhatsApp templates, pricing tiers, or enterprise compliance features, our team at Mahati Innovations is ready to help.
Registered Office
Mahati Innovations Private Limited
488, 2nd Floor, Siddhaiah Puranik Road
3rd Stage Basaveshwar Nagar
Bengaluru, Karnataka 560079