Privacy Policy

Last Updated: May 25, 2026

At PulseCX, operated by Mahati Innovations Private Limited ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review intelligence platform and services.

1. Information We Collect

We collect personal data that you provide directly to us when registering for an account, subscribing to our services, or contacting customer support. This may include:

• Contact Details: Contact name, business email address, billing address, phone number.
• Business Metadata: Business name, industry, location data, and GSTIN.
• Integration Credentials: Access tokens and profile information for connected review platforms (e.g. Google Business Profile, Facebook, Yelp).

2. How We Use Your Information

We use the collected information for various business purposes, including:

• Providing, maintaining, and improving the PulseCX platform services.
• Processing payments and issuing GST-compliant tax invoices via our payment gateways (Razorpay).
• Triggering real-time notifications and alerts (such as via WhatsApp or Telegram) as configured by your account settings.
• Complying with statutory tax laws, Indian IT rules, and the Digital Personal Data Protection Act (DPDPA), 2023.

3. Data Security and Sharing

Your data is stored securely in systems employing 256-bit SSL encryption. We do not sell or rent your personal information to third parties. We share data only with trusted partners required to deliver our services, such as payment processors (Razorpay) and communication channels, strictly under security compliance agreements.

4. Your Rights (DPDPA & GDPR Compliance)

Under the Digital Personal Data Protection Act (DPDPA), 2023, and applicable international regulations, you have the right to access, correct, or request the deletion of your personal data. You may withdraw consent for data processing at any time by contacting our Grievance Officer.

5. Contact Information

If you have questions or concerns about this policy, or wish to exercise your data rights, please contact our support desk or reach out directly to our Grievance Officer: